Website terms

These terms are an agreement between you and Tenhaw LTD about one thing: your use of this website. Using the site means you accept them. If you do not accept them, the remedy is not to use it.

They are not the software licence. Token Observe is licensed under a commercial source-available licence, which permits use, modification and self-hosting under licence, permits reading the whole governance domain before you buy, and permits security research and publication of the results with no gag clause and no pre-approval — and which forbids redistribution and forbids offering Token Observe as a competing hosted service. That licence, and not this page, governs the software.

They are not an Order Form. What you may deploy, how many agents may be simultaneously active, the subscription term, the fees and the permitted scope of use are stated on a signed Order Form and nowhere else, including nowhere on this site.

They are not a support agreement. Severities, response targets, what support covers and what it explicitly does not are set out in the support terms attached to a signed agreement. This site’s account of them is a description of that agreement, not the agreement.

Where any of those three says something different from this page, it governs and this page yields. That ordering is deliberate, and it is the answer to most of the questions this page would otherwise be asked.

Tenhaw LTD, a company registered in England and Wales under company number 12735685, incorporated on 10 July 2020, based in London, England. The Companies House record is public and linked below. Telephone +44 7548 516643.

Tenhaw LTD publishes Token Observe. Token Observe is the product name and Tenhaw LTD is the legal entity, and the site does not blur them: it is Tenhaw LTD you would be contracting with, on an Order Form, under the licence.

General correspondence, including anything about these terms, goes to hello@tenhaw.com. Security correspondence, including a vulnerability found in this website, goes to security@tenhaw.com. No VAT registration number is asserted on this page; whether one belongs here is on the list at clause 17.

Read it, print it, and put it in a file. Several pages, the security page in particular, are written to be printed into a vendor assessment and the print styles exist for that purpose. Quote from it in an internal document, a questionnaire response or a piece of analysis, provided the quotation is accurate and attributed to Token Observe or Tenhaw LTD.

The content, design, text, diagrams and code of this website are owned by Tenhaw LTD or licensed to it, and are protected by copyright and database right. Nothing here transfers ownership of any of it. Republishing the site, or a substantial part of it, as your own is not covered by the paragraph above.

Tenhaw and Token Observe are our marks. Other names on this site — model providers, standards bodies, competing products — belong to their owners and appear because naming a thing accurately is the only honest way to compare against it. Their appearance implies no endorsement in either direction.

Every page here is an invitation to treat rather than an offer. Reading a page, copying a command, following a link or writing to us forms no contract, and nothing published on this site can be accepted into one.

A contract for the software comes into existence when an Order Form is signed by both parties, and not before. That is also why no price is published: the licence a figure would be quoted under is itself a template pending review by counsel, and a number published ahead of that would be a number set for a website rather than agreed against a scope. Any figure discussed in correspondence is an indication until it appears on an Order Form.

One thing on this site does grant you something, and it is granted by the licence rather than by these terms: the thirty-day evaluation, which permits installing and operating Token Observe for internal evaluation, security review and proof-of-concept purposes at your own risk. Its scope, its exclusions — live production traffic and regulated personal data among them — and its complete absence of warranty, support and service level are stated in the licence, and the licence is where to read them.

This site describes what the software does in unusual detail: an eleven-step governed request path, action-level permissions that deny by default, inline redaction in both directions, hash-chained evidence, six model providers under one identical policy set. Those descriptions are written to be accurate about a version of a piece of software. They are not warranties, they are not service levels, they are not representations about what your deployment will do in your environment, and they do not become terms of any agreement by having been published.

Software changes between versions, and a description of behaviour describes the behaviour at the time it was written. The binding statement of what you are entitled to is the signed Order Form and the licence. Where a capability matters enough to depend on, name it there rather than citing this site for it.

Two figures carry their conditions with them, and the conditions are part of the figure rather than a footnote to it. The published performance baseline is a laboratory measurement — thirty seconds at concurrency sixteen against a mock upstream on one laptop — and is evidence about a code path rather than a throughput commitment. The claim that adoption is a single environment variable is the normal case for the OpenAI-compatible, Anthropic and Gemini dialects, and is a claim about those dialects rather than a promise about every software development kit and version. Quoting either without its condition misstates it.

The site also publishes what the product does not do, what is deliberately not claimed, and the residual risks with the named role that has to accept each one. Those pages are part of the description rather than a counterweight to it: a limit published beside a claim is as much a statement about the software as the claim is, and both are descriptions rather than commitments.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. Nothing in them affects the statutory rights of a consumer.

Subject to that, and to the fullest extent the law permits: this website and everything on it is provided without warranty of any kind, express or implied; we exclude liability for any loss or damage arising from reliance on anything published here; and we exclude liability for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings, loss of goodwill, and loss or corruption of data, however arising.

This website is free and informational, and the exclusions above are the ones an informational website carries. They say nothing about liability under the licence or under a signed agreement, which carry their own caps set against fee levels and insurance cover and negotiated rather than posted. What monetary cap, if any, belongs on this clause is one of the items counsel is being asked to settle at clause 17.

How this website handles personal data — one cookieless page counter, no cookies of any kind, nothing stored on your device and therefore no consent banner, and what an email to a published address reaches — is set out in the privacy notice.

That notice also answers, separately and in its own clauses, why a self-hosted Token Observe deployment sends Tenhaw nothing and why supplying the software therefore makes us a processor of nothing. The separation is deliberate there for the same reason it is deliberate here.

We may change these terms. The version that applies to your use of the site is the one published at the time you use it, so the date at the top of this page is the version marker. That date is generated from the change history of the file rather than typed by hand, and it moves when the words move.

The first substantial change to these terms will be whatever counsel returns.

If any provision of these terms is held to be unenforceable, the remainder continues in force and the provision concerned is treated as modified to the minimum extent necessary, or removed if it cannot be. A failure or delay in enforcing a term is not a waiver of it.

These terms are the entire agreement between you and Tenhaw LTD about your use of this website. They do not vary, override or add to the licence, an Order Form or a support agreement, and nothing in them confers a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999.

You may not transfer your rights under these terms. We may transfer ours in connection with a reorganisation or a sale of the business, provided that your rights under them are not reduced.